Refund & Reprint Policy

Because all orders produced at Giggo India are custom manufactured to client-specific vector artworks and dimensional layouts, general returns or remorse cancellations cannot be processed once printing begins.

1. Our 100% Technical Quality Guarantee

We stand firmly behind the mechanical and chemical quality of our output. If an order suffers from a verified manufacturing defect caused by our facility, we will reprint and dispatch the affected portion immediately at zero cost.

2. Covered Manufacturing Defects

• Severe printhead nozzle banding or missing ink passes.
• Incomplete white ink underbase coverage causing transparency on dark garments.
• Defective TPU powder adhesion or under-cured adhesive in the baking tunnel.
• Physical courier transit damage where packaging was crushed (with unboxing photos).

3. Non-Covered Factors

The guarantee does not cover defects resulting from client-supplied files (low resolution under 150 DPI pixelation, typos in approved text, incorrect layout dimensions) or improper third-party heat press calibration (e.g. insufficient temperature, inadequate pressure, incorrect peel timing).

4. Claim Protocol (Within 48 Hours)

To report an issue:

1. Contact our trade desk on WhatsApp (+91 90296 36411) within 48 hours of delivery.
2. Share clear photos or video showing the affected print and roll batch label.
3. Our quality manager reviews and issues an immediate reprint authorization or account credit within 4 working hours.